Installation Services

Generation-e delivers premium “white glove” experiences to ensure that Surface Hub is physically installed efficiently leaving you with a great experience with the unit ready for the Out of Box Experience (Integration).  Generation-e works with you to manage the end-to-end installation of the unit

A Generation-e Project Manager will coordinate with you to manage the installation date & and location.  During this coordination, Generation-e will provide you with guidance around power and data requirements including providing documentation, drawings etc.  Our Project Manager will also ensure site readiness prerequisites are advised and met before the installation is scheduled.

Our Installation Technicians will arrive at your site and install your Surface Hub either on the wall mount or trolley, undertake basic testing and then remove the packaging.

Integration Services

Generation-e’s experienced project managers, installers, project engineers and consultants will ensure a successful implementation within your organisation and ensure that everything is functioning perfectly so you get the maximum out of your collaboration experience.  Generation-e will ensure that your Surface Hub is integrated efficiently into your environment leaving you with a great experience.

A Generation-e Project Manager will coordinate with the client to manage the Integration which will be handled remotely.  During this coordination, Generation-e will provide guidance around specific prerequisites including identity, network etc.  Integration services cover:

Foundation

  • Documentation on installation prerequisites

  • Creation and/or modification of accounts, mailboxes, rules and profiles

  • Device administrators

  • Creation of run sheet for customer driven Out of Box Experience (OOBE)

  • Test for correct configuration of network functions

  • Post setup support

  • Note all services are provided remotely

Advanced

  • Device Management

  • Network readiness planning and assessment

  • Foundation integration scope required in addition to advanced

  • Provisioning package creation

  • Microsoft store configuration