Frequently Asked Questions
What is Surface Hub?
Microsoft Surface Hub combines hardware, software and services in a flexible, dynamic and easy to use package. It brings together whiteboarding, video conferencing and projection, and integrates seamlessly with Windows 10, Microsoft Teams, Office, OneNote and Universal Windows. Designed for the all kinds of workplaces, it has a fully integrated design, comes in two display sizes (50” & 85” - coming 2020) and includes flexible mounting and rolling stand options. Surface Hub can scale as your business grows.
How does Surface Hub work?
Surface Hub makes it easy to bring the right people into the right room, at the right time. It also provides far deeper and more engaging tools to help your people brainstorm and get results.
Coordinating a meeting is easy. You simply walk up to the device and tap to start a meeting instantly, whether it’s scheduled or ad-hoc. Scheduled meetings appear on the welcome screen. Surface Hub is also a bookable resource in Microsoft Exchange, so it can be automatically booked when you reserve a conference room. With a single tap you can join a meeting - no need to log in or connect any equipment.
Once you’re in a meeting, you’ll find Surface Hub delivers a superior experience for everyone - so you can have more productive, engaging meetings without worrying about logistics or travel expenses. Cameras are side or top mounted, with a wide field of view, so they capture the room and the person at the board. The microphones are built on Kinect technology so they effectively detect the person/people speaking and eliminate background noise. Remote users also have an on-screen presence, so they’re not hidden behind content. And the screen is automatically shared so remote users see the same content, unlike most video sessions where they can’t even see the whiteboard clearly.
Content can be shared easily and effectively throughout every session. You can also see multiple items side-by-side, so everyone can share ideas and content to drive the discussion, without the disruption of disconnecting cables from one user to the next.
Why should I invest in Surface Hub?
Surface Hub delivers a range of important business benefits. It can help you:
• Easily and quickly brainstorm with others and share ideas in a way that feels completely natural, with technology that doesn’t intrude but which helps ideas flow.
• Run engaging and productive meetings, with a highly responsive screen that’s built for both ink and touch.
• Seamlessly connect everyone in your organisation, regardless of their location.
• Empower leadership to do more in a visually compelling way.
• Breathe new life into apps and data by viewing them from a different perspective.
• Better connect disparate business functions at every level of your business.
• Deliver re-imagined and new and improved experiences for your customers.
Who is Surface Hub suitable for?
Surface Hub is suitable for businesses of all sizes, across a wide range of industries. It comes in two different sizes (50” and 84” - coming 2020) and can be used in all kinds of office situations, from small meeting rooms to large boardrooms or event spaces.
Can I see a demonstration of Surface Hub?
Yes - Simply give the team at Generation-e a call on 1300 553 088 and we will arrange a hands-on demonstration of Surface Hub tailored for the unique requirements of your business.
How much does Surface Hub cost?
What are the dimensions and specs?
How can I get started?
Talk to us about your needs and we can provide you with a quote and timeframe to implement Surface Hub in your business. Call us on 1300 553 088, or simply send us a message from the contact page to get started today.
Will Microsoft honour the Surface Hub warranty and support if I ship the units to countries where Surface Hub is not yet launched?
Units will be supported only in markets currently approved to sell Surface Hub. Units shipped by the customer to other countries will be out-of-warranty in that country.
When does the warranty start—when the device is installed and activated, or when it is shipped?
The warranty start date for Surface Hub devices begins 15 days after the sale date to allow for delivery time (e.g., sale date: April 1; warranty start: April 15). Further information about the Surface Hub warranty is available here.
How do apps integrate with Surface Hub?
Surface Hub comes with powerful familiar Microsoft applications like Skype for Business, OneNote, PowerPoint, Word, and Excel.
However, you can also run any Windows 10 Universal App natively from Surface Hub, without authenticating or needing any other device in the room. Simply share any Windows application (including desktop apps) from your personal device to Surface Hub.
Surface Hub also includes support for touch, ink and sensors, meaning there is enormous scope for you to develop powerful customised apps that match your specific business needs. Talk to the expert and experienced team at Generation-e about how we can do this for your business.
Where can I put the Surface Hub?
Surface Hub is suitable for businesses of all sizes, and for any room or space. It can transform a conference room, but can also turn any room into a collaboration space. It comes in different sizes and mounting options.
Can Surface Hub scale with my business?
You can use Surface Hubs across your entire business and they can all be centrally managed by IT. This means you can remotely customise each Surface Hub for the needs of the room or scenario, and can also remotely deploy updates as required.
What software is provided?
Surface Hub features a new Windows 10 experience designed with group productivity at its core. Windows 10 allows Surface Hub to be a shared device by anyone. The welcome screen is simple and intuitive, featuring key experiences that groups do together: call, whiteboard or connect content.
What collaboration services come with the unit?
Surface Hub features versions of Microsoft’s productivity services such as Teams, OneNote, and Office that are optimised for groups and the large screen.
Services are integrated directly into the OS for seamless experience - for example, you can join a Teams call or meeting directly from the welcome screen.